Troubleshooting
Camera is not turning on when using dummy battery kit
- Ensure the battery cover is closed
- Check the power supply. You’ll need a USB port that supplies at least 5V 2.4A.
- Use a wall charger instead of a USB port on your computer.
- In the case that one USB port isn’t supplying enough power, plug both cables in.
Camera not recognised by computer
- Turn the camera off and on again
- Try using another USB cable
Camera not recognised in Zoom
- Turn the camera off and on again