Last updated
Aug 18, 2021 08:05 AM
AMEX Smartphone Screen Insurance
AMEX Smartphone Screen Insurance
Notes Only the glass or plastic front screen replacement is covered and you won't be reimbursed for the back glass. Cover for: • breakage of Smartphone front screens following accidental drop or impact whilst the American Express Essential Credit Card is active. Excess: 10% of repair cost Cover is effective for each Smartphone when You pay the total cost of a: • Smartphone outright in a single transaction, or • Smartphone on a monthly contract, or • a minimum 12 month “SIM Only” contract a) With your American Express Essential Credit Card; or b) With your American Express Membership Rewards points. Important: Where the Smartphone monthly contract or SIM Only plan commences with an alternative payment method before You switch to making your monthly payment with Your American Express Essential® Credit Card, cover will commence thirty (30) days after the date of the first monthly payment on Your American Express Essential® Credit Card. You are eligible to receive reimbursement for the repair cost of up to $500 if Your Smartphone suffers front screen breakage resulting from an accidental drop or impact, whilst Your American Express Essential Credit Card is active and if You have fulfilled the activation requirements for Smartphone Screen Cover. Reimbursement is restricted to two (2) eligible claims in any one (1) twelve (12) month period commencing the Date Your American Express Essential Credit Card was established. Bill payments via PayPal are fine. Phones purchased from a grey importer on eBay are fine.

Claim process

  1. Download or request American Express Statement showing the purchase of your smart phone
  1. Find receipt for the purchase of your smartphone
  1. Find the IMEI Number of the phone
  1. Download photo(s) of damaged item
  1. After getting your phone repaired, get an itemised receipt confirming repair cost and damage location, including:
      • Breakdown of the cost if repairs to the back glass is required
      • Clearly states 'Screen repair/replacement' or similar
  1. Start claim by following the links here
      • Amount paid on your card for the phone: 247.39
      • Date of Incident: 12/08/2021
      • Rapair cost for the screen damage:

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